Refund policy

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Returns with refunds are accepted for a full money back and for genuine reasons only (item not as described). If your item arrives broken (not often, but it happens), please contact us before taking any other action. We ask that you send us photos and videos of the object when unpacking it, to take the appropriate procedures at the post office, substitute the item, refund you or present an alternative solution. Please contact us to return your item as soon as possible and within seven (7) days;


We guarantee you will be 100% satisfied with your item(s) or we will refund your purchase price in full after the safe return of the item(s) in original condition. All sales come with this policy, no questions asked;


We return your money as soon as we receive the item; please use a traceable carrier; the refund will take place using the same method of payment. We do not pay shipping, handling and insurance costs at returns;

If your item arrives damaged, please contact us and we will resolve everything at the customer’s best convenience. But DOA (Damage on Arrival) should be reported within one (1) business day from the arrival date;
Before everything else, if something is wrong and before leaving any negative or neutral feedback, talk to us first. We will manage it to guarantee your satisfaction and a fair solution for both.
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